The COVID-19 pandemic created huge changes to daily life around the world. Individuals had to acquire information, resources and services by navigating a number of issues, such as public health preventive measures, unexpected financial burdens, working and learning from home and changing access to healthcare services. With mundane routines and social networks disrupted, sociotechnical infrastructure became central to their functioning. How, then, did individuals and communities navigate these systems to acquire needed resources and accomplish everyday life tasks?