Historically, Australian child protection authorities have consistently failed to protect the children it has removed from their families because of concerns of abuse or neglect. Literature abounds on the failures of child protection departments, and the poor outcomes for children who have grown up in out-of-home care around Australia. The research presented in this report examines the problems through the eyes of community workers. The purposes of this research project are three-fold. First, it aims to obtain a nuanced understanding of the lives and service needs of parents and family members who are subject to child protection interventions. Second, it examines the experience of community workers who provide support to families with child protection interventions and identifies factors that may impede their efforts. Third, it examines the pathways available for parents to engage with the Australian Capital Territory Child Protection Services (ACT CPS) and be involved in the decisions that are made about their children.